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Request a New Service Item
Request a New Service Item
A Service Item is something that needs Added/Changed/Deleted. E
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Ticket Service Level Agreements (SLA)
Please use the following chart to assess your tickets you are sending to the helpdesk and set priori
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Logging into Helpdesk
Logging Into the Helpdesk
The first time you login to the helpdesk you will be prompted for creden
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Navigating the Helpdesk
Navigating the Helpdesk
Once logged in, you will be taken to the dashboard which will allow you to
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Submitting a Trouble Ticket
Creating a Trouble Ticket
A Trouble Ticket is used when you have something that is broken and need
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Using the Solution Center/Help Center
The Solution Center/Help Center is a collection of articles to help you resolve issues on
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Ask Elmo - Chatbot help tool
Ask Elmo
Click here to see a video clip of Ask Elmo
Ask Elmo is an AI chat-based help to
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Announcements
Announcements
Announcements are where any information related to technology items will be communic
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Chat-tok setup and Configurations
Checklist before:
Chatok App Configurations (based on 2024 run)
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Reset/Change Windows Pin
1. Type in Pin on the search bar. Open the "Set up PIN sign-in option
2. To change PIN