Preparing for new Cell Phone

iPhone to iPhone

Use iCloud - Use the steps in this section to back up your previous device in iCloud and to transfer the backup to your new device.**

Make an iCloud backup*

1. Connect your previous device to the Internet with Wi-Fi.

2. Go to Settings > iCloud > Backup.

3. Make sure that iCloud Backup is turned on.

4. Tap Back Up Now.

5. Stay connected to Wi-Fi until the process finishes (depending on the amount of data you have and how long since your last back up, this may take quite awhile).

*if you do not have space to do an iCloud back up, you will need to delete data or pay to upgrade your iCloud space. This is an expense you will need to incur.

**You must know your iCloud/Apple ID password to back up and set up your new phone. This is a personal acocunt that your created when lyou first set up your iPhone.

Transfer your iCloud backup to your new device

1. Turn on your new device. A "Hello" screen should appear. I

2. Press the Home button when you see the "Hello" screen. Follow steps until you see the Wi-Fi screen.

3. Tap a Wi-Fi network to join. Follow steps until you see the Apps & Data screen, then tap Restore from iCloud Backup > Next.

4. Sign in to iCloud with your Apple ID and password.

5. When asked, choose a backup. Make sure it's the correct one by checking the date and size of each.

6. If you purchased iTunes or App Store content using multiple Apple IDs, you'll be asked to sign in to each. If you can’t remember the passwords, you can skip this step by tapping "Don't have an Apple ID or forgot it."

7. Stay connected and wait for the restore process to finish, then complete the rest of the onscreen setup steps. If possible, keep your device connected to Wi-Fi and plugged into power after setup. This allows content like your photos, music, and apps stored in iCloud to automatically download back to your device.

8. Turn off Find My iPhone on your old device

9. Sign our of iCloud on your old device

10. Return your iPhone to IT. If you want to erase your device, tap Settings > General > Reset > Erase All Content and Settings. This will erase any data that's currently on your device. After you erase it, your device restarts and the "Hello" screen appears. DO NOT DO THIS IF BEFORE DOING STEPS 8 & 9.

iPhone to Android

Deactivate iMessage

Failure to do this step will result in issues with other iPhone users being able to text you on your Android device. Complete these steps from your iPhone before starting to use your new smartphone:

1. Launch Settings from the Home screen of your iPhone.

2. Tap Messages.

3. Tap the slider next to iMessage to turn it off.

4. Go back to Settings.

5. Tap on Facetime.

6. Tap the slider next to Facetime to turn it off.

7. Now hop into the Messages app and send some messages to people you know have iPhones to make sure they can message you back. You want green messages bubbles for everything.

Once you're done this, iMessage should deactivate from Apple's servers and you shouldn't have any issues, nor should you have to go any further into this guide. As a side note, the sooner you do this, the better off you are. If you know you're going out to purchase an Android, BlackBerry, or Windows Phone in 3 days, do this process right now. That way you have turned off iMessage and it gives the servers a few days to actually process the request completely and boot you off. Once you've switched to your new smartphone, verify you can send and receive text messages to someone else using an iPhone.

Transfer data to new device

1. Install Smart Switch Mobile on your previous device

2. Open the App on your previous device

3. Select Wireless

4. Select what this device will do – Send

5. Open Smart Switch on the New device

6. Select Wireless

7. Select what this device will do – Receive

8. Select old device – iOS

9. Tap Connect on the previous device

10. Transfer will begin – may take awhile depending on amount of data that is on the device

Android to Android